Return and Refund Policy

## Overview

At virestaking.com, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied with your order, we are here to help.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds.

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# Return Policy

## Return Period

You may request a return within **30 days** of receiving your order.

To be eligible for a return, the item must:

* Be unused and in the same condition as received

* Include original packaging, tags, and accessories

* Include proof of purchase or order information

Items that do not meet these requirements may not be accepted for return.

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# Non-Returnable Items

Some items cannot be returned, including:

* Products that have been used, damaged, or altered

* Items without original packaging

* Personalized or customized products

* Gift cards

* Clearance or final sale items (unless required by applicable law)

If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.

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# Return Process

To request a return, please follow these steps:

### Step 1: Contact Us

Contact our customer support team with:

* Your order number

* Product details

* Reason for return

* Photos or videos (if the item is damaged or incorrect)

### Step 2: Receive Return Instructions

Our customer service team will review your request and provide return instructions if your request is approved.

### Step 3: Ship the Product Back

Please send the item according to the provided return instructions.

Customers may be responsible for return shipping costs unless the product is defective, damaged, or incorrectly shipped.

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# Refund Policy

## Refund Processing

Once we receive your returned item, we will inspect it and notify you of the refund status.

If your return is approved:

* Your refund will be processed within **5-10 business days**

* The refund will be issued to your original payment method

* Processing times may vary depending on your bank or payment provider

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# Late or Missing Refunds

If you have not received your refund after the expected processing time:

1. Check your bank account again.

2. Contact your credit card company or payment provider.

3. Contact us if the refund is still missing.

We will assist you in checking the refund status.

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# Damaged, Defective, or Incorrect Items

If you receive:

* A damaged product

* A defective product

* The wrong item

* Missing items from your order

Please contact us within **7 days of delivery**.

Please provide:

* Your order number

* A description of the issue

* Photos or videos showing the problem

We will review your request and provide a replacement, refund, or another suitable solution.

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# Order Cancellation

Orders can only be canceled before they have been processed or shipped.

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been shipped, it cannot be canceled and must follow our return process.

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# Exchanges

If you need to exchange an item for a different size, color, or product, please contact our customer support team.

Exchange availability depends on product availability and return eligibility.

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# Return Shipping Costs

Customers are responsible for return shipping costs unless:

* The item received was damaged

* The wrong item was shipped

* The product has a verified quality issue

Original shipping fees are generally non-refundable unless required by applicable laws.

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# International Returns

For international orders, customers may be responsible for return shipping costs, customs fees, and any additional charges associated with returning products.

Please contact our customer service team before sending international returns.

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# Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

**Email:** [email protected]

**Customer Service Hours:**

Monday - Friday

9:00 AM - 6:00 PM (GMT)

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Thank you for shopping with **virestaking.com**.

We appreciate your trust and are committed to providing you with a safe, reliable, and enjoyable shopping experience.